Zanele Mahlangu, the owner of unit 120 in Soldonne Village Body Corporate, brought an urgent application to the Community Schemes Ombud Service (CSOS) under section 38 of the CSOS Act after the body corporate disconnected electricity to her unit on 13 March 2024. The electricity had allegedly been disconnected previously as well, and the respondent said the disconnection was due to arrear levies of R5 000.00. Mahlangu stated that the disconnection occurred while she was writing exams and adversely affected her studies. She also alleged that her seven-year-old daughter suffers from asthma and depends on a nebuliser, so the loss of electricity placed the child’s health at risk. The applicant contended that the body corporate disconnected electricity without a court order and that internal attempts to resolve the matter had failed. The respondent acknowledged receipt of a payment and a payment arrangement and said the caretaker had been instructed to switch the electricity back on, but also sought relief that arrear levies be paid before electricity could be restored.