The applicant was employed by the respondent as a driver from 1 October 2007. On 29 May 2020, during the Covid-19 lockdown, the applicant received a text message from the respondent asking him to attend the office. He responded that he was in Limpopo and could not attend. Later that day, at 14h18, he received another text message informing him that due to unfavourable economic circumstances caused by the Coronavirus, his position was affected and his services would be terminated with immediate effect. The applicant collected a letter of dismissal dated May 2020 on 15 June 2020, stating his last day of work was the end of June 2020. The dismissal was effected without a section 189 notice or any consultation. The applicant referred an unfair dismissal dispute and, after unsuccessful conciliation, referred the matter to the Labour Court in August 2020. A statement of response was filed on 23 October 2020. The file was archived on 23 April 2021 after six months of inactivity. The applicant engaged Denga Incorporated, which allocated the file to an unsupervised candidate legal practitioner. The applicant made several enquiries about progress in March 2022, June 2022, and October 2022. In October 2022, he was informed the candidate legal practitioner had resigned and the matter would be reallocated. In November 2022, Mr Denga took over the matter. The retrieval application was launched on 24 March 2023, 23 months after the file was archived.