SBV Services (Pty) Ltd, a security company, delivered cash to automated teller machines on behalf of banks using specially protected vehicles with armed crews. On 28 June 2007, a vehicle with a crew of four, supervised by the appellant Mr Kogana, set out to deliver cash. While unloading cash at an ATM at a petrol service station at Bluewater Bay, they were robbed by an armed gang. The vehicle was carrying 23 bags containing R5,084,000. The robbery occurred while Mr Dunywa (the driver) was outside the vehicle attending to a diesel cap issue that Mr Kogana had called him to address, and while Mr Mdlalisa (the 'long gun man') was not in an optimal strategic position. The robbers, who appeared to have inside knowledge and had set a trap, overpowered the crew and stole the money. SBV sued Mr Kogana for the loss, initially alleging conspiracy (which was not pursued) and then negligent and wrongful performance of duties. The trial court in Port Elizabeth found in favour of SBV.