The binding principles established are: (1) In determining whether negligence is gross, courts must consider factors including persistence of negligence, seriousness of the act/omission, employee's awareness of standards, seriousness of consequences, and the employee's skills and position; (2) Inconsistent application of discipline does not automatically render a dismissal unfair where there are valid distinguishing factors between employees, such as different disciplinary records; (3) Previous warnings and counselling, even if expired, remain relevant in assessing the appropriateness of dismissal and whether progressive discipline has been effective; (4) In high-risk operations involving precious materials, a higher standard of care is required of security personnel, and failure to perform critical security functions constitutes gross negligence; (5) A CCMA award will only be set aside on review if it is entirely disconnected from the evidence, unsupported by evidence, or involves speculation - not merely because a different conclusion could have been reached.