The applicant, Jennifer Christy Du Plessis, is the owner of Unit 01 in Firmount Body Corporate, Bantry Bay, Cape Town. The respondent, Rizaan Samuels, is the owner of Unit 05 above her. The applicant alleged that since March 2022 her unit had suffered water damage and mould caused by leaks from the respondent’s shower and/or basin. She said the matter had been reported to the managing agent, the previous owner of Unit 5, and the respondent more than 15 months earlier. According to her, repairs to her bedroom ceiling and processing of an insurance claim could not proceed unless there was an official report confirming that the respondent’s bathroom and all leaking points had been repaired. She contended that the respondent refused to provide such proof and also refused to use the allegedly defective shower/basin so that continued leaking could be tested. She further asserted that the body corporate had already twice waterproofed and repaired an external balcony and had conducted flood tests showing no exterior leak, leaving only the respondent’s bathroom as the possible source. The respondent filed emails, photographs and invoices, but did not directly engage the central complaint. The applicant sought an order under section 39(6)(b) of the Community Schemes Ombud Service Act 9 of 2011 requiring the respondent to provide a professional report confirming that no leak emanated from his unit.