The first respondent, Dr Marais, was an investor member in the Vantage Preserver Provident Fund and Vantage Preserver Pension Fund. In October 2000, he gave written notice of his intention to withdraw from both funds. The appellant applied for a tax directive on 3 November 2000. By June 2001, Marais became aware that his withdrawal benefits had been reduced due to revised bonus declarations (from 9% interim bonus to 0% declared bonus). The value of his pension fund benefits fell from R4,949,558.21 (as at 31 January 2001) to R4,487,329.59 (as at 31 May 2001). The appellant paid the reduced benefits to Marais in July 2001. After correspondence in which the appellant explained the basis for the reduction, the matter appeared to be headed for arbitration in September 2001. Marais heard nothing further until he lodged a complaint with the Pension Funds Adjudicator on 20 July 2004, some three years later. The Adjudicator upheld the complaint on 11 July 2005. The appellant applied to the High Court in August 2005 (one day late) to set aside the Adjudicator's determination.