The applicant, Vusumzi Gwiji, is the owner of unit 202 in the Tenerife sectional title scheme in Johannesburg. He applied to the Community Schemes Ombud Service (CSOS) under section 38 of the Community Schemes Ombud Service Act 9 of 2011, seeking relief under section 39(7)(a) for access to information and documents allegedly withheld by the body corporate and its trustees. The documents sought concerned repairs to a ceiling damaged by hailstorm, maintenance of rooftop/commercial units, responsibility for those units, and records relating to the staged installation of solar lights. The respondents contended that the hail damage repairs were covered by insurance, that relevant information had been communicated to members, that the applicant had been invited to inspect the records but refused, and that similar relief had already been granted in an earlier CSOS order, namely CSOS 2330/GP/23 dated 14 July 2023, which directed the trustees to furnish the applicant with records relating to rooftop unit maintenance and solar light installation.