The appellants (Frasers) were lessees of a flat at Blythedale Beach owned by the respondent (Viljoen). In April 2003, following a telephone call confirming willingness to sell, the appellants sent an uncompleted printed form of purchase and sale to the respondent. The document contained the purchase price (R180,000) but lacked the names of the parties and a property description. The respondent altered the price to R185,000, inserted her name as seller, and signed the document with witnesses, then returned it to the appellants. The document remained incomplete, lacking the purchasers' names and property description. The appellants then obtained the property description, inserted it along with their names, and signed the document. They gave it to their conveyancer for transfer, but the respondent later refused to proceed with the sale in May 2004, stating she intended to retire in the flat. The appellants sought a declaratory order that the contract was valid and binding and an order compelling the respondent to sign transfer documents.