The respondent was originally employed by the City of Johannesburg from 6 November 1993 to 31 March 2001. She was transferred to Super Fleet Power Plus Performance (later taken over by the appellant) on 1 April 2001 in terms of s197 of the LRA when the City outsourced its fleet management function. After 11 years, the City notified the appellant that the contract would terminate on 29 February 2012. A dispute arose as to whether the appellant's employees would transfer back to the City under s197, which was referred to private arbitration. While awaiting the arbitration outcome, the appellant embarked on a retrenchment process under s189A of the LRA. The appellant conditionally included employees in the retrenchment consultation process pending the arbitration outcome. The respondent signed a voluntary retrenchment settlement agreement on 18 May 2012 for R215,145.49. The appellant signed on 21 May 2012. On the same day, the Chief Executive Officer announced that the arbitrator found s197 applied, transferring employees back to the City retrospectively from 1 March 2012. The appellant repudiated the settlement agreement on the basis that the respondent had been transferred to the City. The respondent sought to enforce the agreement, and the Labour Court made it an order of court.