The parties entered into a verbal contract in 2007-2008 for the installation of security equipment (including electrical works, fence, access control, grille gates and alarm system) at the defendants' premises. The plaintiff issued a statement in March 2008 claiming work performed totaling US$18,830. The defendants promised payment but this did not materialize, including an alternative offer of Old Mutual shares. Negotiations were in local currency initially but complications arose when Zimbabwe converted to a multi-currency system. The defendants disputed the amount claimed, believing work done was valued at US$4,600. On 29 December 2009, the parties entered into a deed of settlement which reduced their oral agreement to writing and provided that the first defendant would pay US$4,681 upon signing, with the rest to be implemented in three phases. The deed included an arbitration clause. The plaintiff subsequently sought cancellation of the contract, return of electrical gadgets, and costs. The defendants admitted owing US$4,681 but disputed the balance.