The appellant, Ferdinand Pikirayi, was employed as a dispatch controller at Turnall Holdings' Bulawayo depot. In September 2016, Major Family Savings Group (the complainant) ordered two loads of asbestos sheets from Turnall. One load weighing 30 tonnes valued at $25,624.75 was diverted through fraud. The complainant had contracted Zimside Logistics and supplied driver details (Mr R. Madzingo) to the appellant. Arnold Mutandwa, the fraud mastermind, called the complainant's assistant buyer pretending to be from Zimside Logistics, advising that Madzingo's truck had broken down and providing replacement driver details (Julius Mafuta). Mafuta, an innocent driver from a different company (Quest Logistics), was recruited by Mutandwa under false pretenses. Fidelis Mamunde Sibanda impersonated Mafuta at the collection point. The appellant facilitated the loading and dispatch despite discrepancies (wrong company name on truck, unclear ID photo). The load was delivered to Tapfumaneyi Ngarande in Harare who sold it. Police investigations revealed numerous telephone calls between the appellant and Mutandwa before the fraud, including a call to Zimside Logistics. The appellant was convicted of fraud while Ngarande was acquitted. Mutandwa had been previously convicted and received a suspended sentence.