The appellant owned a sectional title unit in Bruma, Johannesburg, and declared a dispute with the respondent body corporate concerning its administration of the property. The dispute was referred to arbitration under section 35 of the Sectional Titles Act 95 of 1986, read with the Management Rules. An arbitrator, Mr Louro, was appointed. The appellant served a statement of claim on the chairman of the body corporate, Mr Botha, but no statement of defence was filed. The arbitrator sent notice by registered mail dated 17 March 2003 for a hearing on 27 March 2003 at 10h00. The registered letter was received at Bruma post office on Saturday, 22 March 2003, but was only collected by Mrs Botha on the afternoon of 27 March 2003 after the hearing had already commenced. The arbitrator proceeded in the absence of the respondent that morning, heard evidence from the appellant, and made an award in the appellant's favour on 28 March 2003. The respondent later objected that it had not received timeous notice. The appellant applied under section 31(1) of the Arbitration Act 42 of 1965 to have the award made an order of court.