The applicant, Judy Joan Esau, is the registered owner of unit 9 in Marinda Court, a sectional title scheme in Bellville, Cape Town. After purchasing the unit about two years earlier, she was required to pay what she regarded as high ordinary levies and a special levy. She raised her concerns with the scheme's trustees but remained dissatisfied. She then brought an application to the Community Schemes Ombud Service (CSOS) in terms of section 38 of the Community Schemes Ombud Service Act 9 of 2011, seeking relief under section 39(1)(c) on the basis that her levies should be reduced and the special levy removed from her account. The first respondent, Urban Index, was cited as the managing agent of the second respondent, Marinda Court Body Corporate. The respondents contended that all levies and special levies had been lawfully approved at trustees' meetings and/or annual general meetings, and that the applicant had failed to pay levies for years, with legal action for arrears contemplated.