The applicant, the Directors of Route 82 Home Owners Association, represented by CSI Property Management as managing agent, brought a dispute-resolution application under section 38 of the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act) against the respondent, N F Buthelezi, an owner of a unit in Route 82. The HOA alleged that the respondent had defaulted on monthly levy payments due to the HOA. The applicant sought an order under section 39(1)(e) for payment of arrear levies and also sought an order for future monthly contributions. The respondent did not file any submissions or response. The matter was referred directly to adjudication after the respondent failed to respond. The applicant submitted authority for CSI Property Management to act on behalf of the HOA and provided a statement reflecting arrears. The adjudicator requested further documents, including an interest resolution and authorisation to refer the account for debt collection. No interest resolution was produced.