The applicant, the Directors of De Velde Home Owners Association, is a community scheme under the Community Schemes Ombud Service Act 9 of 2011. The respondent, Kabelo Tserane, is the registered owner of unit 135 in the scheme and, by virtue of ownership, a member of the homeowners association bound by its constitution and rules. The applicant alleged that the respondent had fallen into arrears on levies and related charges. Arrear reminders and a final demand were sent, and the matter was then referred to the CSOS after internal remedies were exhausted. The applicant produced its constitution and rules, a signed mandate authorising its managing agent, and an up-to-date levy history statement showing arrears of R31 812.48 up to and including February 2024. The respondent did not dispute the indebtedness or the amount claimed, but explained that she was in financial distress because her tenant had stopped paying rent from March 2023, she had incurred costs in eviction proceedings, and she intended to sell the unit.