The appellant, Mrs Daleen de Swardt, operated a business called Leeukop Boerdery and required fuel tankers for a petrol business. Her husband, acting on her behalf, contacted the respondent (The House of Trucks) on 5 February 2001 to enquire about acquiring Interlink tankers. On 8 February 2001, an oral contract was concluded telephonically between Mr de Swardt and Mr Louis van den Berg of the respondent for the manufacture of two sets of fuel tankers at a price of R512 000 plus VAT. Van den Berg undertook that the tankers would be guaranteed for one year and promised delivery of the first set on 12 March and the second set a week later. The contract was subsequently amended to include meter and hydraulic pump systems. A written quotation dated 28 February 2001 was sent which excluded liability for consequential loss. The tankers were financed through Planet Finance, which purchased the tankers from the respondent and leased them to the appellant. The first set was delivered on 7 April 2001 and the second on 19 April 2001. The tankers manifested defects immediately upon delivery and did not conform to SABS specifications. Despite numerous repair attempts, the tankers remained unfit for use. The appellant cancelled both the contract with the respondent and the lease agreement with Planet Finance, and returned the tankers.