Commissioners conducting CCMA arbitrations concerning unfair dismissals must determine fairness impartially, without deference to the employer's decision to dismiss. The test is objective fairness, balancing the interests of both employer and employee in light of all relevant circumstances, including the Code of Good Practice. On review under section 145 of the LRA, the test is whether the commissioner's decision was one that a reasonable decision-maker, acting fairly and within their powers under the LRA, could reach. Awards should only be set aside for gross irregularity in the proceedings (which includes failing to consider material facts or failing to afford a fair hearing) or for exceeding powers (which includes making a manifestly unfair award). The concept of 'deference' to the employer's sanction is inconsistent with the constitutional right to fair labour practices and the requirement of impartiality. The commissioner's sense of fairness must ultimately prevail.