The applicant, Ms Cecelia Crawford, is the registered owner of unit 32 in Cedarwood Homeowners Association, a community scheme regulated under the Community Schemes Ombud Service Act 9 of 2011 (CSOS Act). She acted together with multiple co-applicants who were also owners of units in the development. The dispute concerned the applicants' attempts to obtain information and documents from the homeowners association, including statements of account, a breakdown of levies and CSOS levies, minutes of directors' meetings, correspondence to members, bank statements, and budgets for specified years. The respondent association resisted the complaint on the basis that audited financial statements had been provided, that the levies had already been confirmed as lawfully due in an earlier CSOS matter (CSOS 2638/GP/20), and that the applicants were conflating the separate legal positions of the body corporate and the homeowners association. The matter proceeded to adjudication after conciliation failed and a certificate of non-resolution was issued.
The application succeeded. The respondent was ordered to provide the applicant and the co-applicants listed in paragraph 17 with the information requested in paragraph 18 within 5 days of the award. No order as to costs was made.
A member or owner in a community scheme who is materially affected by a dispute is entitled, under section 39(7)(a) of the CSOS Act, to an order compelling disclosure where the association has wrongfully denied access to relevant information or documents. The fact that a homeowners association and a body corporate are separate entities, or that a prior ruling has confirmed the lawfulness of levies, does not extinguish the member's right to obtain the association's financial and governance records where those records are necessary to understand the charges and administration of the scheme.
The adjudicator made broader observations that the CSOS is the primary forum for community-scheme disputes, citing Wingate Body Corporate v Pamba & Another. The adjudicator also discussed, in general terms, rights of access to information under the Companies Act and the Promotion of Access to Information Act, including categories of information that an association may not refuse to disclose. These remarks provided contextual support for disclosure but were not strictly necessary to the final order under section 39(7)(a) of the CSOS Act.
The decision is important in South African community-schemes jurisprudence because it affirms that owners and members are entitled to meaningful access to financial and governance records of a homeowners association through the CSOS process. It reinforces CSOS as the primary dispute-resolution forum for such disputes and clarifies that a prior ruling on the substantive liability for levies does not prevent members from demanding transparency and supporting documentation. The order also reflects the overlap between the CSOS Act, the Sectional Titles Schemes Management Act, the Companies Act, and access-to-information principles in ensuring accountability in community schemes.