The appellant, Combined Distribution Solutions CC, was a close corporation that conducted business as a broker in the courier industry. Ms Oosthuizen was its sole member. The appellant attempted to secure the business of Elster Kent Metering, which manufactured water meters and required courier services. The respondent, The Courier & Freight Group (Pty) Ltd t/a XPS, was the appellant's preferred service provider. To secure the Elster Kent business, the appellant needed to install an 'in-house' computer system on Elster Kent's premises by 20 February 2004. The appellant alleged that at a meeting on 11 February 2004, the respondent agreed to supply the necessary software and litho printer for the in-house system. However, on 18 February 2004, the respondent advised it could not supply a new Zebra printer, citing the R20,000 cost. Simultaneously, the respondent's credit manager was pursuing payment of outstanding amounts from the appellant (at least R90,524 was owing). On 23 February 2004, the respondent conditionally lifted a suspension of the appellant's account, requiring payment of R100,000 within two days and additional payments thereafter. These conditions were not met, and the account was suspended again on 25 February 2004. The appellant sued for damages of R696,428, being the alleged profit it would have earned from the Elster Kent business from March 2004 to October 2005.