On 5 April 2017, the appellant, Catherine Churchill, was employed as Chief Director: Policy and Research in the office of the Premier of Mpumalanga. That day, NEHAWU (National Education, Health and Allied Workers' Union) organized a protest at the Premier's office building over labour-related issues. About twenty to thirty protestors, who were employees with access cards, gained access to the building. While Churchill was returning to her office, she found it locked and swore in frustration. A protestor misconstrued this as being directed at the demonstrators and became aggressive, shouting at her. A group of protestors then pursued her into a colleague's office, forcibly lifted her above their heads, carried her up two flights of stairs while she pleaded to be released, subjected her to racial abuse (calling her "a piece of white s**t" and "mlungu"), removed her shoes, pushed, shoved and punched her in a crowd, and chased her out of the building while shouting "Voetsek" and "Get out". The incident lasted about 45 minutes. Churchill suffered physical injuries (bruises, scratches, swollen foot) and significant psychiatric injury (PTSD), eventually leading to her resignation in June 2017. She sued the Premier and Director-General for approximately R7.5 million in damages, alleging negligence in failing to ensure workplace safety. The defendants raised a special plea that her claim was excluded by section 35(1) of COIDA as it constituted an occupational injury.