Barbara Pitt, the owner of unit 21 in Sanctuary Cove Body Corporate, brought an application to the Community Schemes Ombud Service under section 39(1)(c) of the Community Schemes Ombud Service Act 9 of 2011. She sought cancellation of fines imposed by the body corporate for alleged breaches of the scheme's conduct rules relating to animals and noise. Pitt contended that she had not received the warning letters allegedly required before fines could be imposed; that her two dogs were lawfully registered; that the relevant forms did not state the dogs were only temporarily permitted; that a cat was only present for a few days and was removed before the fine; and that noise from a revving vehicle occurred outside the complex and was not proved to be attributable to her. The respondents, being the trustees and the managing agent, maintained that Pitt had repeatedly breached the conduct rules. They said she had been sent several letters over time concerning unauthorised or non-compliant animals, including unneutered dogs and a cat kept without permission, and letters concerning a visitor's noisy vehicle associated with her daughter's visitor. They also alleged ongoing nuisance caused by that vehicle, including hooting, revving, loud music and misconduct on common property. The matter proceeded on written submissions after conciliation failed because the respondents did not attend the conciliation hearing.