The applicant, Ashley Eaton, is the registered owner of a unit in the Carriage Way Body Corporate. Her levy account fell into arrears during 2020. On 22 September 2022, she received a notice reflecting arrears of R7 357.17. She disputed both the balance and the manner in which interest was levied, contending that the body corporate charged interest at 2% per month on arrears in a way she regarded as unfair, excessive, and confusing, particularly where the account was allegedly less than 30 days overdue. She also alleged that the respondent failed to provide her with a copy of the body corporate conduct rules and that when she queried her account she was referred to attorneys. The respondent, the Trustees of the Carriage Way Body Corporate, maintained that levies are payable in advance on or before the first day of each month, that it was authorised under the STSMA and prescribed management rules to levy interest on overdue amounts pursuant to trustee and AGM resolutions, and that the conduct rules had already been supplied as part of a welcome pack and were also available online. The dispute was referred to adjudication under the Community Schemes Ombud Service Act after conciliation failed.