1. Termination of rights of residence under section 8 of ESTA must be both procedurally and substantively fair. Procedural fairness under section 8(1)(e) requires a genuine opportunity to make representations, including engagement on the substance of concerns and possible remedies, not merely a formalistic process. 2. For occupiers protected by section 8(4) of ESTA, rights may only be terminated if they have committed a breach under section 10(1)(a), (b) or (c). 3. Section 10(1)(c) requires proof that the occupier has committed a fundamental breach of the relationship that is practically impossible to remedy. This is assessed objectively considering: the history of the relationship, the seriousness of the occupier's conduct and its effect, and the parties' present attitudes. Strained relations, remediable issues, or conduct not clearly attributable to occupiers do not meet this standard. 4. The right to receive visitors under section 6(2) of ESTA cannot be made subject to prior consent of the owner; rather, owners may only impose reasonable conditions on the manner of exercise of this right to safeguard life, property or prevent disruption of work. 5. The definition of "family" for ESTA purposes now encompasses extended family members who are dependants, not just nuclear families, consistent with the constitutional right to family life. 6. An eviction order under section 10(2) requires that suitable alternative accommodation be currently available, not merely likely to become available in future. 7. Court-ordered mediation is an appropriate mechanism to achieve ESTA's objectives of securing tenure, particularly where multiple stakeholders (owners, occupiers, municipalities, government departments) must coordinate to provide housing solutions through mechanisms like section 4 grants.