The respondent, RHI Refractories Africa (Pty) Ltd, entered into a construction contract with Indian Ocean Fertilizer (Pty) Ltd on 8 June 2001 to apply an epoxy lining to various parts of an acid plant to protect the underlying concrete from acid erosion. The respondent remained liable for all physical damage to the construction works during completion. To safeguard against this risk, the respondent entered into a short-term insurance contract with the appellant, Allianz Insurance Ltd, which undertook to indemnify the respondent against physical loss or damage to the property insured (the works under construction). The epoxy lining applied by the respondent failed or delaminated, resulting in physical damage requiring repair at a cost of approximately R9 million. The respondent claimed these repair expenses under the insurance policy. The appellant contended that the expenses were excluded by Exception Clause 1 of the policy, which provided that the insurer would not indemnify for costs to replace, repair or rectify defects in design, plan, specification, materials or workmanship, 'but should unintended damage result or ensue from such a defect,' the exclusion would be limited to additional costs of improvements to the original design.