On 26 November 2012, the deceased (Ivin Rattan) delivered his Range Rover to Land Rover dealership in Umhlanga for repairs and received a courtesy vehicle (Freelander). Two days later, on 28 November 2012, another courtesy vehicle, a Land Rover Discovery 4 SE, became available. Mr Murton (appellant's assistant manager/driver) delivered the Discovery to the deceased who signed a document with terms and conditions. The document was incomplete, entitled "Land Rover Experience Rentals cc" (a non-existent entity), did not provide for rental payment, and did not describe the vehicle overleaf as stated. The deceased did not take out own damage insurance (ODI). Unknown assailants fatally shot the deceased while he was in the Discovery, riddling the vehicle with bullet holes. The plaintiff (Four Wheel Drive Accessory Distributors CC) retrieved the damaged Discovery from the police and sued the deceased's estate (represented by respondent executrix) for R559,817.45 for repair costs, alleging breach of a written agreement requiring the deceased to return the vehicle in the same condition or bear full cost of damage if ODI was not obtained.