Umgeni Water, a statutory water board, supplies bulk water to municipalities and to Sembcorp Siza Water (Pty) Ltd (Siza), a private company appointed by the Ilembe District Municipality under a long-term concession agreement to perform municipal water services in a defined area. For the 2015/2016 financial year Umgeni Water proposed, and the Minister of Water and Sanitation approved, a bulk water tariff increase of 37.9% for Siza, while municipal customers were subject to an increase of only 7.8%. The justification advanced was to eliminate alleged cross-subsidisation and because Siza was a private, non-municipal customer. Siza challenged the differentiated tariff on review under PAJA. The KwaZulu-Natal High Court set aside the tariff decision, holding that there was no lawful basis to differentiate between Siza and municipalities. Umgeni Water and the Minister appealed to the Supreme Court of Appeal.