The appellant, NMZ, acting on behalf of her minor child SFZ, instituted a medical negligence claim against the MEC for Health and Social Development of Mpumalanga. SFZ was born on 3 October 2012 at Piet Retief Hospital after prolonged labour and was later diagnosed with cerebral palsy due to birth asphyxia. NMZ alleged negligent monitoring and management by hospital staff, particularly a failure to adhere to mandated four-hourly foeto-maternal monitoring. NMZ experienced significant difficulty obtaining hospital records despite repeated requests between 2013 and 2016. She eventually obtained the records in June 2016, after which her attorneys served a notice in terms of s 3 of the Institution of Legal Proceedings Against Certain Organs of State Act 40 of 2002 in July 2016. The notice was served outside the six-month statutory period. The High Court dismissed her application for condonation, finding the delay unreasonable and the claim lacking prospects of success. She appealed to the Supreme Court of Appeal.