Palabora Copper awarded Motlokwa Transport a tender for waste removal services by way of a letter titled ‘Notice of Contract Award’ in December 2014, which Motlokwa accepted. Relations deteriorated before performance commenced, and Palabora approached the High Court seeking a declarator that no binding contract existed or that any contract had been validly cancelled. Motlokwa counterclaimed, alleging a binding contract and claiming damages for loss of profits due to Palabora’s repudiation. By agreement, the dispute was referred to arbitration. The arbitrator found that a binding contract had been concluded, rejected Palabora’s defences (including lack of consensus and iustus error), dismissed Palabora’s claim, and upheld Motlokwa’s counterclaim, awarding substantial damages. Palabora sought to set aside the arbitration award under s 33(1)(b) of the Arbitration Act, alleging gross irregularity, particularly in the award of damages and the allocation of the onus of proof.