The plaintiffs instituted civil proceedings against the defendant. A notice of set down was served upon the defendant at its physical address at No. 2 Ramvilla Court, 3rd Avenue and Fort Street Bulawayo. This occurred despite Messrs Sengweni Legal Practice having assumed agency on behalf of the defendant on 5 October 2016, the same day the defendant's previous legal practitioners (Lunga, Gonese Attorneys) had renounced agency. When the matter came up for hearing on 23 May 2017, Mr Sengweni appeared on behalf of the defendant and sought a postponement on the ground that he had taken over the matter from a colleague who was in South Africa and had been unaware of the court date. He also indicated he needed to contact his client who was not in court. The court granted the postponement to 1 June 2017. On 1 June 2017, Mr Sengweni again appeared without the defendant, claiming he had failed to contact the defendant by telephone despite having both South African and Zimbabwean numbers. He sought removal of the matter from the roll on grounds that the defendant was not properly served, although he acknowledged being aware of the court date and that service had been effected at the defendant's physical address.