The plaintiff purchased a Toyota Emina Minibus 1997 model from the Trust Company of Japan for US$4,900, funded by his mother-in-law from New Zealand. In September 2006, the plaintiff's wife engaged the second defendant (Manica Zimbabwe), a customs clearing company, to facilitate clearance of the vehicle into Zimbabwe via Beitbridge border post. She dealt with Zecks Dube (the first defendant), a clerk employed by the second defendant, through email and telephone communications. The vehicle was shipped from Japan to Durban, South Africa, then transported to Beitbridge. On 18 October 2006, the plaintiff arrived at Beitbridge and met Zecks Dube at the second defendant's offices, paying him Z$1,701,000 in cash. The following day, the motor vehicle was extensively damaged while being driven by Miyen Zhou, an employee of the second defendant acting as a "border runner". Zhou died two days later. The plaintiff had no prior dealings with Zhou. The second defendant's Regional Manager, Emmanuel Muzondo, testified that Zecks Dube had flouted internal procedures but the plaintiff had dealt with him in good faith believing he was authorized to act on behalf of the second defendant.