In early 2013, the plaintiff company, represented by Sebastian Ncube, purchased a stamp mill from the defendant through the defendant's employee Ephraim for a total purchase price of US$43,700. The parties agreed that payment could be made in instalments, contrary to the defendant's usual policy of requiring 50% down payment before commencing work. The plaintiff paid a total of US$26,700 towards the purchase price, with the last payment made on 27 February 2014. The stamp mill was expected to be completed by February 2014 but was not delivered. Both companies experienced challenges. According to the plaintiff, a cancellation agreement was reached between Mr. Ncube and Ephraim, under which the plaintiff would be refunded the deposit paid. The defendant made two payments totaling US$5,000 to the plaintiff, described in internal documents as a "refund". The defendant's director, Michael Querl, who became involved later, claimed the payments were "assistance" for medical expenses when Mr. Ncube was hospitalized, not a refund, and that there was no cancellation agreement. The plaintiff claimed the balance of US$21,700, either as a refund under the cancellation agreement or alternatively as unjust enrichment.