On 28 February 2013, Pia Violet Jumo and her husband lodged a complaint with the Law Society of Zimbabwe against the respondent legal practitioner. The complainants had entered into an agreement of sale to purchase immovable property for US$27,000. The transaction was facilitated by Tshukudu Properties & Management, a real estate company in which the respondent was a non-executive director. The respondent's law firm, Baera & Company, was appointed to conduct the conveyancing, and the purchase agreement stipulated that the purchase price would be deposited into and held in the firm's trust account until transfer was effected. The complainants paid the full purchase price of US$27,000 plus conveyancing fees of US$1,570 and administration costs of US$300 into the respondent's trust account on 31 March 2012. On 4 May 2012, the husband was asked to authorize release of the purchase price, with assurances that transfer was near completion. He signed an authority addressed to Tshukudu Properties to release the funds to the seller. The respondent then released US$24,500 on 4 May 2012 and US$4,000 on 5 May 2012, both to Abigail Homera, the Managing Director of Tshukudu Properties, not to the seller. The seller later advised he had cancelled the agreement for non-payment. The respondent acknowledged that an employee had converted the money and executed an acknowledgment of debt on 18 June 2012 undertaking to repay the complainants within three months. By 18 September 2012, only US$21,500 had been refunded, leaving a balance of US$7,370. After legal representation and issuing summons, a further US$2,000 was paid in January 2013, but the remaining balance was only fully paid in July 2017.