The appellant, Thandiwe Ncube, was an English teacher at Guinea Fowl High School in Gweru. She taught a 15-year-old complainant in her Form 3A class. Between January and June 2016, the complainant had undergone surgery at Claybank Hospital on 8 January 2016 and required daily dressing at a local clinic in Mkoba, causing her to arrive late at school. The school's deputy headmaster was notified of this but did not inform the appellant. When the complainant submitted her English exercise late, the appellant refused to mark it and endorsed "late work" on the exercise book. This brought her into conflict with the complainant's mother who lodged a complaint at the school. Despite being subsequently informed of the complainant's medical situation by both the headmaster and deputy headmaster, the appellant excluded the complainant from her English class on at least two occasions, refused to teach her, refused to mark her work, segregated her from class discussions and learning groups, and threatened to make her life miserable. The appellant openly defied instructions from school authorities to allow the child to learn. As a result, the complainant did not have an end of term mark for the first term. The Head of English Department had to take over teaching the complainant and marking her work from the second term onwards.