In or around November 2015, the plaintiff (Rainbow Tourism Group Limited) and defendant (Medallion Engineering (Private) Limited) entered into an agreement whereby the defendant would repair and fit 3,500 seat holding brackets at the plaintiff's Rainbow Towers Hotel and Conference Centre for a total cost of US$50,015.00. The plaintiff paid the full amount upfront. The plaintiff alleged that the defendant only repaired 1,816 seat brackets (all on the lower deck) and failed to repair the remaining 1,684 seat brackets on the upper terraces. An inspection in loco was conducted where the court observed that all lower deck seat brackets showed signs of repair (welding marks and fresh painting), while the upper deck seats bore only their original manufacturer's marks with no evidence of repair. The defendant's representative could not identify a single repaired bracket on the upper deck despite claiming to have completed all repairs.