The plaintiff, a Commissioner in the Zimbabwe Republic Police, consulted the defendant, a dental surgeon and fellow police member, in June 2007 complaining of tooth sensitivity. The defendant examined him and discovered an embedded molar that required extraction. During a lengthy extraction procedure at the defendant's surgery lasting approximately 2.5 hours, the plaintiff experienced severe pain. The defendant referred him to Professor Chidzonga, a specialist, who successfully extracted the tooth in approximately 20 minutes and discovered the plaintiff had suffered a fractured jaw. The plaintiff was subsequently flown to South Africa for further treatment where the fracture was reduced using bracelets and he underwent physiotherapy. The plaintiff sued the defendant claiming R10,000 for pain and suffering, R10,000 for loss of comfort, and R78,000 as special damages, alleging the defendant negligently fractured his jaw during the extraction procedure.