The plaintiff, a mining businessman from Gwanda, was introduced to the defendant, an Agribank employee, by Tichaona Hove in October 2014 for the purpose of purchasing mining equipment. The defendant showed the plaintiff images of mining equipment on his laptop during meetings in November 2014. On 23 November 2014, the plaintiff placed an order for one JCB excavator and two compressors for $21,978.00. On 24 November 2014, the plaintiff paid this sum to the defendant at Agribank. The defendant promised delivery by 17 December 2014. The defendant failed to deliver the equipment as promised. The plaintiff eventually cancelled the agreement and demanded a refund. Only after a lawyer's letter of demand did the defendant reveal that he had been acting on behalf of his UK-based cousin, Marcus Matiwaza, and had transferred the money to him. Matiwaza refunded $3,000.00, leaving a balance of $18,978.00 outstanding. Throughout the transaction, the defendant communicated with the plaintiff via email from his personal email address without disclosing he was forwarding information from Matiwaza or acting as an agent.