On 1 July 2012, the plaintiff (Nerveway Trading Limited) entered into a lease agreement to lease a shop at 84 Rezende Street, Harare, owned by John Buckster Trust and managed through Guest & Turner Estate Agents. The first defendant was employed as a manager by the property owner Buckster Trust, while the second defendant was the Managing Director of the letting estate agent Guest & Turner (Pvt) Ltd. The defendants signed a written "Agreement of Occupation of Shop" in which the first defendant acknowledged receipt of $16,000.00 described as a "non-refundable payment for development fee or goodwill" from the plaintiff. The document stated that $10,000.00 was received initially and a balance of $6,000.00 was to be paid on 30 June 2012, after which keys would be handed over. The plaintiff sought a refund of this $16,000.00 payment, alleging it contravened section 19 of the Commercial Premises (Rent) Regulations SI 676/1983.