The Applicant imported Pre-Painted Galvanized Iron (PPGI) sheets for manufacturing roofing sheets and contracted the Respondent to clear the goods from Beira Port and transport them to Harare. The Applicant paid the Respondent the agreed amounts. The Respondent cleared the goods and began transportation, but the vehicle was involved in an accident before Marondera in March 2021, damaging the sheets beyond use. The Respondent initially acknowledged liability and undertook efforts to replace the damaged sheets, providing updates to the Applicant. After prolonged non-performance, the Applicant's attorneys sent a letter of demand. Only then did the Respondent, through its legal practitioners, deny liability, claiming it had contracted out of liability and that its efforts to assist were purely ex gratia gestures to preserve business relations.