The first respondent (Old Mutual) took the applicant (Muvuti Investments) to arbitration over alleged non-payment of rentals. On 8 November 2011, the arbitrator (second respondent) made an award prescribing a formula for converting rentals paid by the applicant in Zimbabwe dollars (for the period 1 September 2004 to 31 January 2009) to US dollars using Reserve Bank of Zimbabwe exchange rates at each payment date. The court remitted the matter to the arbitrator for quantification. When the applicant applied the prescribed formula, it arrived at a figure of US$10,542,159.26. On 5 May 2015, the arbitrator issued a quantification award but refused to endorse the calculation, finding the resultant conversion "unreasonable and unrealistic." Instead of quantifying according to his original formula, the arbitrator deemed the applicant to have fully paid all rentals for the period, effectively changing his original award. The applicant challenged this quantification award as contrary to public policy.