The appellant, a commercial bank registered in Zimbabwe and a subsidiary of a South African holding company (N Ltd), filed an income tax self-assessment for the 2011 tax year on 5 June 2012. The respondent commenced a tax review covering January 2009 to May 2012. On 14 April 2016, the respondent issued an amended assessment for the 2011 tax year, adding back to income: (1) expenses of US$195,238.62 paid to N Ltd under a Management Support Agreement for various services, and (2) bad debts of US$2,250,365.17 that had been written off by the appellant in respect of four Bulawayo-based corporate borrowers. The respondent imposed 50% penalties on these amounts and demanded additional tax and penalties totaling US$944,614.80. The appellant had entered into a Management Support Agreement with N Ltd effective 1 January 2009, whereby N Ltd provided various general and specific services including risk management, compliance, operations management, IT services, and other administrative services. The appellant claimed the bad debts related to loans to four borrowers who faced financial difficulties during 2011, all of which were secured by mortgage bonds and guarantees.