The appellant was a Mauritius-incorporated company providing satellite television services to subscribers in sub-Saharan Africa, including Zimbabwe. It had no physical office in Zimbabwe but engaged a local franchisee (SP Ltd) to manage subscriber interfaces on commission. The franchisee could not conclude contracts; subscribers contracted directly with the appellant and paid subscriptions directly to it. The respondent conducted investigations and on 11 February 2011 designated the franchisee's director as the appellant's public officer and issued a position paper finding the appellant liable for VAT. On 30 May 2011, the respondent sent a letter with schedules indicating VAT liability of US$22,920,484.54 (including penalties and interest) for January 2006 to February 2011. On 29 June 2011, the appellant's tax consultants objected, arguing no formal assessments had been raised, only schedules. The respondent indicated on 18 July 2011 that the letter was not an assessment but a response open to negotiation. On 18 August 2011, the respondent accepted the document as an objection but never issued a decision. On 22 November 2011, the appellant deemed the objection dismissed by effluxion of time and appealed to the Fiscal Appeal Court.