1. Where an administrative authority has consistently exercised its discretion in favour of an applicant under similar circumstances, it creates a legitimate expectation that the same treatment will continue. 2. An administrative authority cannot depart from its previous decisions made on the same facts without proper justification, communication of the error, and taking steps to correct past decisions (such as collecting previously waived duties). 3. Changing decisions without such justification violates the duty under section 3(1)(a) of the Administrative Justice Act [Chapter 10:28] to act lawfully, reasonably and fairly. 4. Section 124(2) of the Customs and Excise (General) Regulations, 2001 does not require an organization to be registered as a Private Voluntary Organisation to qualify for duty rebates on donated goods used for charitable purposes. 5. An organization doing charitable work in part satisfies the requirement of being "involved in charitable or welfare work" under section 124(2). 6. A hospital operated by a trust cannot be artificially divorced from the trust and treated as a separate legal person for the purpose of denying duty rebates without evidence of fraud or misrepresentation. 7. In administrative review proceedings, it is proper to cite both the body corporate (ZIMRA) and the individual decision-maker (Commissioner) to allow the decision-maker opportunity to justify the decision.