The respondent was a managerial employee (branch manager) employed by the appellant for 20 years. He participated as spokesperson in and facilitated an unlawful industrial action by the appellant's employees. During the industrial action on 3-4 December 2008, the respondent openly taunted members of management, challenged their authority, called for the dismissal of six managers, and brought about chaos and mayhem at the appellant's business premises. Following a disciplinary hearing, the respondent was found guilty of two acts of misconduct: conduct inconsistent with the express or implied terms of his contract and disobedience to a lawful order. He was dismissed from employment. The matter was referred to compulsory arbitration, where the arbitrator found that while the misconduct warranted dismissal, the dismissal was unfair because only the respondent was singled out for disciplinary action among all employees who participated. The arbitrator substituted the dismissal with a final warning. The Labour Court upheld the arbitrator's award. The appellant appealed to the Supreme Court.
The appeal was allowed with costs. The order of the Labour Court was set aside and substituted with an order allowing the appeal with no order as to costs, setting aside the arbitrator's award, and confirming the dismissal of the respondent.
Section 12B(4) of the Labour Act does not confer upon arbitrators and the Labour Court an unbounded power to alter a penalty of dismissal imposed by an employer merely because they disagree with it. In the absence of a misdirection or unreasonableness on the part of the employer in arriving at the decision to dismiss an employee, an appeal court will generally not interfere with the exercise of the employer's discretion to dismiss an employee found guilty of misconduct which goes to the root of the contract of employment. Where an employee's misconduct goes to the root of the employment contract, the employer is entitled to dismiss that employee, and the fact that the employee was singled out for disciplinary action becomes irrelevant once it is accepted that the misconduct went to the root of the employment contract.
The Court noted that in view of its decision on the main issue, it was not necessary to consider the alternative relief sought by the appellant regarding the alleged defect in the arbitrator's order for failing to make an award of damages as an alternative to reinstatement as required by section 89(2)(c)(iii) of the Labour Act. The Court also implicitly commented on the proper role of mitigating factors, suggesting that factors such as length of service, the peaceful nature of industrial action, and genuine grievances do not outweigh misconduct that strikes at the heart of the employment relationship, particularly where a senior employee openly challenges management authority and leads subordinates in acts of disobedience.
This case is significant in Zimbabwean labour law (and provides persuasive authority in South African law given the similarities in labour legislation) as it clarifies the limits on the powers of arbitrators and the Labour Court to interfere with employer decisions to dismiss employees. It establishes that where misconduct goes to the root of the employment contract and the employer has acted reasonably and without misdirection, courts and arbitrators should not substitute their own discretion for that of the employer. The case reinforces the principle that employers retain the right to dismiss employees for fundamental breaches of the employment contract, and that mitigating factors (such as length of service or selective prosecution) do not override this right where the misconduct is sufficiently serious. The judgment provides important guidance on the proper interpretation and application of statutory provisions granting arbitrators powers to review dismissal decisions.