The plaintiff checked into the defendant's hotel in Juliasdale, Nyanga on 2 November 2000. Upon check-in, her husband signed a standard form contract containing a disclaimer clause excluding liability for accidents during recreational activities. On 5 November 2000, the plaintiff went horse riding organized through Rupurara Trout Farm (Private) Limited, a separate legal entity from the defendant hotel. The plaintiff, an experienced horse rider, chose a horse named Fleck and was accompanied by Mr Soltau, the Estate Manager. During the ride in an area known to be infested with wild animals, the horse suddenly bolted, apparently spooked by something in the bushes (possibly a leopard). The plaintiff hit her head against a tree and fell, sustaining serious spinal injuries resulting in her being confined to a wheelchair. The plaintiff sued the hotel for damages of $900,679,549.87.