The court observed that the IECMS system is intended to improve efficiency, transparency, and accessibility in the administration of justice and should be an enabler rather than a stumbling block. The court noted that the 3rd respondent's handling of the matter showed ineptitude, creating unnecessary litigation for the parties. The court commented that the 3rd respondent, as a central figure in mining disputes, must discharge its duties efficiently and above board. The court also noted that the noncompliance by the 1st and 2nd respondents was a technical matter that could have been resolved by an application for condonation, but the court cannot grant condonation where it has not been requested.