The parties entered into a lease agreement on 6 September 2011 for premises at number 7 Westcott Road, Mount Pleasant, Harare. The first respondent (tenant) paid US$16,800.00 being a deposit and six months' rent in advance. The applicant (landlord) promised to complete renovations, including extending the kitchen, by the agreed occupation date of 1 November 2011. The premises were under renovation and the rental amount had been assessed based on the size of the extended kitchen according to the tenant's specifications. The applicant failed to complete the renovations by the occupation date. Further negotiations broke down when the applicant demanded more money which the first respondent refused to advance. On 1 November 2011, the premises were still under renovation. The first respondent terminated the lease agreement and claimed a refund of the US$16,800.00. The matter was referred to arbitration before the third respondent. The arbitrator requested the parties to indicate how they wished to proceed, and the parties agreed to make written submissions. The applicant specifically stated in an email dated 7 January 2012 that "written submissions only are fine, more focused and cheaper financially and time wise by me." The arbitrator granted an award on 23 February 2012 confirming the termination of the lease and ordering the applicant to refund US$16,800.00 plus interest and pay the arbitrator's costs of US$2,000.00. The applicant then sought to set aside the arbitral award.