Capitec Bank Limited is a registered bank providing retail banking services including unsecured lending. As part of its loan contracts, Capitec provided customers with "loan cover" - insurance that would settle the outstanding loan amount in the event of the borrower's death or retrenchment. The loan cover was underwritten by Guardrisk Life Limited (and previously Channel Life Insurance Limited), to whom Capitec paid premiums. Crucially, Capitec did not charge customers any fee for this loan cover - it was provided free of charge, as expressly stated in the loan contracts. During November 2014-2015, Capitec received insurance payouts totaling R582,383,753.66 and claimed R71,520,811.85 (the tax fraction of the insurance payouts) as a notional input tax deduction in its November 2017 VAT return under section 16(3)(c) of the Value-Added Tax Act 89 of 1991. SARS disallowed the deduction and issued an additional assessment, also imposing a 10% penalty. Capitec appealed to the Tax Court, which upheld the appeal and ordered SARS to refund the amount. SARS then appealed to the Supreme Court of Appeal.