Capitec Bank Limited, a registered bank, conducts a retail banking business that includes unsecured lending to customers. As part of its standard loan agreements, Capitec provided loan cover that settled or reduced outstanding loan balances in the event of a borrower’s death or retrenchment. This loan cover was underwritten by insurers, with Capitec as the insured, and no separate premium or fee was charged to customers for the cover. During the relevant VAT period, Capitec received insurance payouts totalling approximately R582 million and claimed a notional input tax deduction of R71.5 million (the tax fraction of the payouts) under s 16(3)(c) of the Value-Added Tax Act 89 of 1991. SARS disallowed the deduction on the basis that the loan cover was an exempt supply, not a taxable supply, and imposed a penalty. The Tax Court upheld Capitec’s appeal and set aside the assessment, prompting SARS to appeal to the Supreme Court of Appeal.