McCarthy Limited, a motor vehicle trader, held a cheque account with ABSA Bank. Over several years, a McCarthy employee fraudulently created fictitious debts and caused McCarthy to draw cheques payable to combinations of the names 'Fourie' and 'Leathertech'. These crossed, non-transferable cheques were deposited into the account of Mr Fourie, an ABSA customer of modest means, and were immediately followed by large cash withdrawals. ABSA employees repeatedly approved these transactions despite suspicious features. A total of 193 fraudulent cheques amounting to nearly R15 million were paid. McCarthy sued ABSA in contract, alleging breach of the bank–customer mandate by negligently paying the cheques. The High Court granted absolution from the instance at the close of McCarthy’s case, prompting this appeal.