BMW, the respondent, is the proprietor of several registered trade marks including the word marks “BMW”, “BM” and “3 Series” in class 12, covering vehicles and parts and accessories. Commercial Auto Glass (Pty) Ltd, the appellant, supplied and fitted unauthorised windscreens for various motor vehicles, including BMW models. In its advertising, quotations, invoices and labels, the appellant described the windscreens using BMW’s trade marks and model designations, for example “BMW E36 3 Series” and “BMW E36 WS”. The windscreens were not manufactured by or authorised by BMW. BMW alleged that this manner of use created the impression that the windscreens were genuine BMW parts or were commercially connected to BMW, thereby infringing BMW’s registered trade marks under s 34(1)(a) of the Trade Marks Act 194 of 1993 and its unregistered well-known marks under s 35. The appellant contended that its use was merely descriptive, intended to indicate compatibility, and protected by the exception in s 34(2)(c).