The binding legal principles established are: (1) The removal of an executor dative should primarily be done by the Master on good grounds shown, as the appointment of an executor is an administrative function vested in the Master, and the Master's decision is reviewable by the High Court on recognized grounds of review of administrative decisions (following Malyam Matsinde v Patricia Nyamukapa HH 102/2000). (2) Administrative decision-makers conducting inquiries must act fairly, impartially, and in accordance with s 68 of the Constitution, which requires administrative conduct to be "lawful, prompt, efficient, reasonable, proportionate, impartial and both substantively and procedurally fair." (3) Where there are material disputes of fact, an administrative decision-maker must properly investigate those facts, call relevant witnesses, and give reasons for preferring one party's version over another. (4) It is a gross irregularity for an administrative decision-maker to make findings on issues not raised by the parties or to misunderstand the parties' cases. (5) Beneficiaries of an estate are entitled to seek the best outcome for the estate and this does not constitute improper interference with an executor's mandate.